Question 1

What if I need help booking?

Accepted Answer

We're happy to help! If you have trouble booking online or aren't sure which service to choose, call, text, or email us and we can assist you with scheduling.

Question 2

Can I choose my massage therapist?

Accepted Answer

Yes. When booking online, you can select your preferred therapist based on availability. If you need help finding an appointment with a specific therapist, please contact us.

Question 3

Do you offer couples massage?

Accepted Answer

Yes, based on therapist availability. Couples massage appointments cannot currently be booked online. Please call, text, or email us so we can coordinate two therapists and appointment times for you.

Question 4

Which service should I book if I'm not sure what I need?

Accepted Answer

If you're unsure, our Tailored Therapeutic Massage is a great place to start. Your therapist will customize the session based on your goals, areas of concern, and pressure preferences. You can also contact us before booking and we'll be happy to guide you.

Question 5

What if I can't find the appointment time I want?

Accepted Answer

If your preferred appointment time isn't available, select the Waitlist option during the booking process and request your preferred day and time. If an opening becomes available, we'll contact you.

Important: You must opt in to text message notifications during booking to receive waitlist notifications.

Question 6

How do memberships work?

Accepted Answer

Our memberships are designed for clients who want to make regular massage part of their wellness routine. Memberships are automatically billed on the 1st of each month and include a monthly massage at the member rate. Members also receive preferred pricing on additional eligible visits and session upgrades.

Question 7

Why can't I book my next membership appointment online?

Accepted Answer

All memberships are billed on the 1st of each month. If you've already used your current month's benefit, our online booking system may not allow you to reserve an appointment using the following month's benefit until the next billing date.

You do not need to wait until the 1st to reserve your appointment. Simply call, text, or email us and we'll gladly schedule it for you. You can also schedule your next visit with us before leaving your appointment.

Question 8

What is the difference between Brazilian Lymphatic Drainage and Post-Op Lymphatic Drainage?

Accepted Answer

Brazilian Lymphatic Drainage is generally focused on encouraging lymphatic flow, reducing the appearance of temporary fluid retention and puffiness, and supporting an overall feeling of lightness and well-being.

Post-Op Lymphatic Drainage is specifically intended for clients recovering from cosmetic or surgical procedures. These sessions are adapted to the client's stage of recovery and are performed with careful consideration of their procedure and surgeon's instructions.

Question 9

What types of surgeries do you provide Post-Op Lymphatic Drainage for?

Accepted Answer

We work with clients recovering from a variety of cosmetic procedures, including liposuction, tummy tuck, BBL, breast procedures, and other body-contouring surgeries.

Every recovery is different. We may ask about your procedure, surgery date, and your surgeon's recommendations before or during your first appointment so we can determine whether our services are appropriate for your stage of recovery.

Question 10

Is Lymphatic Drainage Massage the same as a regular massage?

Accepted Answer

No. Lymphatic Drainage Massage uses specialized techniques intended to encourage lymphatic movement and is generally different in pressure, pace, and technique from a traditional therapeutic massage.

Question 11

Do you offer prenatal massage?

Accepted Answer

Yes. We offer prenatal massage with therapists who are available for this specialized service. Because availability is more limited, we recommend booking in advance.

Question 12

Do you offer prenatal massage during all trimesters?

Accepted Answer

Prenatal massage may be appropriate at different stages of pregnancy depending on the individual client and their circumstances. If you have a high-risk pregnancy, complications, or have been advised to limit certain activities, please consult your healthcare provider before scheduling.

Question 13

What should I expect at my first appointment?

Accepted Answer

Please arrive a few minutes early if needed to complete or review your intake information. Your therapist will speak with you before the session about your goals, areas of concern, pressure preferences, and any relevant health information so your session can be tailored to you.

Question 14

What should I wear to my appointment?

Accepted Answer

Wear whatever is comfortable for you. For most massage services, you will have privacy to undress to your comfort level and will remain appropriately draped throughout your session.

For certain services, your therapist may provide additional instructions based on the treatment you booked.

Question 15

Do you accept HSA/FSA?

Accepted Answer

Yes, we accept HSA/FSA cards for eligible massage services. Eligibility and reimbursement requirements can vary by plan, so we recommend checking with your HSA/FSA provider if you have questions about coverage.

Question 16

Where are you located?

Accepted Answer

Balanced Body Wellness Center
501 Church St. NE, Suite 201
Vienna, VA 22180

Question 17

Is parking available?

Accepted Answer

Yes. Parking is available at our location. Please allow yourself a few extra minutes before your first visit to locate the suite and get settled.

Question 18

What is your cancellation and rescheduling policy?

Accepted Answer

We ask for at least 24 hours notice for cancellations or reschedules. Late cancellations may be charged 50% of the session price; no-shows are charged the full price. Life happens — please contact us and we'll do our best.

Question 19

What happens if I arrive late?

Accepted Answer

Please arrive a few minutes early so you have time to get settled. If you're running late, call or text us as soon as you can. Sessions end at the scheduled time so the next client's appointment stays on time, and arriving late may shorten your session.

Question 20

What happens if I miss my appointment?

Accepted Answer

Missed appointments without notice are considered no-shows and are charged the full session price. If something unexpected comes up, please contact us as soon as possible and we'll do our best to help.

Frequently Asked Questions

Booking & Appointments

Memberships

Lymphatic Drainage

Prenatal Massage

Your Visit

Cancellations & Policies

Still Have Questions?